Refund Policy
Last updated: [10/16/2026]
Thank you for shopping at [Store Name]. We want you to love your jewelry. If you don’t, here’s how returns and refunds work.
Return window
You can request a return within 7 days of receiving your order.
Eligibility
To qualify, your item must be:
- Unworn, unwashed, and in its original condition
- In its original packaging, with any tags attached
- Accompanied by your order number or proof of purchase
Non-returnable items
For hygiene reasons, earrings cannot be returned or exchanged unless they arrive defective or damaged. We also can’t accept returns on:
- Items marked Final Sale
- Custom, engraved, or personalized pieces
- Items showing signs of wear, damage, or alteration after delivery
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, email us at [vellyraofficial@gmail.com] within 7 days of delivery with your order number and clear photos. We’ll send a replacement or issue a full refund, including shipping, at no cost to you.
How to start a return
- Email [vellyraofficial@gmail.com] with your order number and the reason for the return.
- We’ll reply with return instructions and the return address.
- Ship the item back. Please use a trackable service, as we can’t be responsible for returns lost in transit.
Return shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error. Original shipping fees are non-refundable.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days, depending on your bank.
Exchanges
Need a different size or style? Email us and we’ll arrange an exchange, subject to availability.
Late or missing refunds
Check your bank account first, then contact your card company, as processing can take time. If you still haven’t received your refund, email [vellyraofficial@gmail.com].